Friendi Troubleshooting Guide for Saudi Arabia

Facing issues with your Friendi SIM or recharge in KSA? Our step-by-step troubleshooting guide provides clear solutions for common problems like recharge failures, no network signal, and more.

Last updated: April 21, 2026

Solving Common Friendi SIM and Recharge Issues in KSA

Encountering problems with your mobile service can be frustrating. This guide is designed to help Friendi Mobile users in Saudi Arabia (KSA) diagnose and resolve the most common issues related to SIM cards and recharging. By following these simple troubleshooting steps, you can often fix the problem yourself and get back to being connected.

Issue 1: Friendi Recharge Not Working

One of the most frequent problems is a failed recharge attempt. If your Friendi recharge is not working, follow these steps in order:

  1. Double-Check the Recharge Code: Carefully re-enter the 14-digit code. It's easy to make a mistake. Ensure you are dialing the correct USSD sequence: *101*<recharge-code>#.
  2. Check for Network Signal: You need a stable network connection for the recharge request to be processed. If you have no signal, move to a location with better coverage.
  3. Restart Your Phone: A simple restart can often resolve temporary network glitches that might be preventing the recharge.
  4. Verify SIM Status: Ensure your Friendi SIM card is active and has not expired. An inactive SIM cannot be recharged.
  5. Check the Recharge Card: If you are using a physical card, ensure it hasn't been used before and that the code is not damaged.

Issue 2: No Network Signal or "Emergency Calls Only"

If your phone is showing no signal or is restricted to emergency calls, it means it cannot connect to the Friendi network. Try these solutions:

  1. Toggle Airplane Mode: Turn Airplane Mode on for about 30 seconds, then turn it off. This forces your phone to re-establish a connection with the network.
  2. Restart Your Phone: This classic fix can resolve many temporary software and network issues.
  3. Check Your Location: You might be in an area with poor or no Friendi network coverage, such as a basement or a remote location. Try moving to a different area.
  4. Manually Select Network: Go to your phone's settings > Mobile Networks > Network Operators. Turn off "Automatic" selection and manually search for and select "Friendi" from the list of available networks.
  5. Re-insert the SIM Card: Power off your phone, remove the Friendi SIM card, check it for any visible damage, and re-insert it securely.

Issue 3: Mobile Data (Internet) Not Working

If you can make calls but your internet isn't working, the issue is likely with your data settings or package.

  1. Check Your Data Balance: Ensure you have an active data package or sufficient credit to use pay-as-you-go data. Dial *102# to check your balance.
  2. Enable Mobile Data: Make sure that "Mobile Data" is turned on in your phone's settings.
  3. Check APN Settings: The Access Point Name (APN) settings must be correct for your phone to connect to the internet. While usually automatic, they can sometimes be incorrect. You can find the correct Friendi APN settings on their official website and enter them manually in your phone's network settings.
  4. Restart Your Phone: A restart can often resolve data connectivity issues.

When to Contact Customer Support

If you have tried all the relevant troubleshooting steps and your issue is still not resolved, it's time to contact Friendi Mobile customer support. Be prepared to provide them with your mobile number, a clear description of the problem, and any error messages you have received. This will help them assist you more efficiently.

Related Guides for Friendi Users in KSA

Friendi Recharge Guide: All Methods Explained

A comprehensive overview of all ways to top up your Friendi SIM in Saudi Arabia.

Friendi SIM Guide: Activation & Management

Everything you need to know about activating and managing your Friendi SIM card.

How to Check Your Friendi Balance

All the methods to quickly and accurately check your Friendi mobile balance.

Frequently Asked Troubleshooting Questions

Why is my Friendi recharge failing even with the correct code?

If the code is correct, the issue could be a lack of network signal, a temporary system error, or an inactive SIM card. Try restarting your phone and attempting the recharge again in an area with good coverage. If it persists, contact customer support.

My phone shows the Friendi network, but I can't make calls. What should I do?

This could be due to insufficient balance or a temporary restriction on your account. First, check your balance by dialing *102#. If you have credit, try restarting your phone. If the problem continues, it's best to contact Friendi customer service.

Can a faulty SIM card cause recharge issues?

Yes, a damaged or faulty SIM card can cause a variety of problems, including failed recharges and network connectivity issues. If you suspect your SIM is faulty, you can try it in another phone to confirm. If it still doesn't work, you may need to get a replacement SIM from a Friendi outlet.

How do I know if my Friendi SIM card has expired?

SIM cards typically expire after a prolonged period of inactivity (no calls, SMS, or recharges). If your SIM has expired, you will not be able to connect to the network. You can confirm the status by contacting Friendi customer support with your number.